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Delivery Information

Delivery Time (UK Mainland)

All our orders are shipped using either Royal Mail or Fedex Next Day Courier services, depending on weight or the option selected at checkout. Orders received before 12.00pm are generally dispatched the same day. For orders containing custom made items please allow 1-2 working days extra for dispatch.

Any orders to Mainland UK addresses over £100 excluding VAT are shipped free of charge (excluding the Scottish Highlands)

Orders under £100 excluding VAT to Mainland UK addresses (excluding the Scottish Highlands) will incur a carriage charge.

If your delivery address is in the red area of the map below or outside the UK then please call us on 01530 838 879 and we can discuss shipping options.

Prices and timing of delivery outside mainland UK is dependent on your order. Please contact us if you are looking for shipment outside mainland UK, this includes Channel Islands, Scottish highlands, Northern Ireland and Republic of Ireland.

We will aim ship internationally where possible. If you would like your order delivered to a non EU country then please call us to discuss shipping options.

ROYAL MAIL

Items shipped using Royal mail are generally received within 2-3 working days. However, Royal Mail does not consider parcels to be lost or late until 15 days after despatch. We must be notified within 48 hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write ‘unchecked’ when signing for your goods.

FEDEX COURIER

Please be aware that Fedex can deliver as early as 8.30am and as late as 5pm. Someone must be at the place of delivery to accept goods and sign for them. Please also check at point of delivery if the parcel is in good condition. If the parcel(s) are damaged please put “arrived damaged” in the signature area. We must be notified within 48hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write ‘unchecked’ when signing for your goods. If Fedex is unable to deliver they will leave a ‘attempted to deliver card’ and the consignment will be returned to local depot where you can either collect it yourself or they will attempt to deliver the next day.

For any other queries please do not hesitate to contact us via email and we will get back to you as soon as possible